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Attention Explorers!
Got questions? Find your answers below before reaching out. Your next adventure is just a scroll away!
Adventure on,
The Castle Royale Team
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FAQs
Our playground is appropriate for kids once they can walk. Our structure is built to hold adults so anyone can play in it. If you are using our drop and shop service, all children must be at least 4.5 years of age.
Yes, socks are required and they are also available for purchase.
All kids should wear comfortable clothing as that is easiest for them to navigate through the playground. Longer pants are better than shorts so you don’t stick going down the fast slide.
Yes. There are elevators located in the mall for your convenience.
No, there are no washrooms within Castle Royale. The closest washrooms are located in the food court.
Only booked birthday parties may bring outside food and drinks into the party area. For regular visitors, outside food and drinks are not allowed. However, you can bring in coffee and are free to leave for snacks in the food court, with re-entry allowed for the day. We sell a small selection of snacks and drinks that can be consumed in the seating area.
No. We ask all children and adults refrain from eating and drinking in the playground. This is for sanitary purposes. All drinks and food must remain in the seating area only. This applies to the toddler area as well.
Yes, if they are at least 4.5 years old. For drop and shop, the child can only be left a maximum of 2 hours and you must stay in the mall while they are here. You cannot leave the mall under any circumstance. The child must be able to play independently in the playground. To use this service, you need to have a Canadian or American cell phone in case we need to reach you.
When you purchase an admission ticket, each child and adult entering the facility are given a wristband. For Drop and Shop, each child’s wristband has the parent’s phone number in case we need to call them. When a child is dropped off, the parent is issued a wristband that matches their child. This is needed for pick up. If the parent does not have the wrist band we would need to see photo identification from the parent. Only the parent that dropped the child off, can pick up the child. We monitor the entrance to ensure that no children run out on their own. When a child is here with their parent, it is up to the parent to supervise their child at all times.
While we do not sell products containing nuts, we cannot guarantee a nut-free environment as some guests may bring nuts into the facility. We try to keep the facility as safe as possible and will remind guests if we notice nuts being consumed.
Yes, Park Royal offers free parking for up to 4 hours.
Visit Us
Castle Royale is located on the second level of Park Royal (south mall) across from the food court. There is plenty of parking available. We recommend parking on the second level parkade above Scotia Bank. This will take you right outside our store. Elevators are conveniently located there for wheelchair and stroller access.
Park Royal mall is located on a main transit route and can be accessed easily from anywhere on the north shore or downtown. If you are driving from downtown, take the exit off the Lions Gate bridge that says “West Vancouver.” If you are coming from Highway 1, take the Taylor Way exit and head south down Taylor Way until you see Park Royal on Marine Drive.
Yes, simply follow this Google Maps Link to navigate your way to our store
Address
2003 Park Royal South,
West Vancouver
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