Yes. A $199 non-refundable deposit is required for regular birthday party bookings. Private party deposits are $299 and non-refundable. The Private Party time lot is set in stone and cannot be altered.

1. Arrival: Arrive no earlier than 5 minutes before your reserved time. Check-in at the front counter, and each attendee will receive a wristband. 2. Sign In: Parents must sign in their children. Adults are $5.00 each, unless covered by the party host. 3. Table Setup: Bring your own food, drinks, tablecloths, and utensils. If needed, we offer a $9.99 meal utensil package. 4. Party Table: Kids' shoes and jackets go in the provided cupboards at your table. Extra adults can sit in the general seating area. 5. Decorations: Only table decorations are allowed. No taping items to walls or using confetti, glitter, or piñatas. Helium balloons are permitted with weights. 6. Meal Time: We recommend eating 60 minutes into the party. Plan for pizza delivery delays and serve cake after the meal. 7. Playing: If time allows, kids can play again after eating. We can help round them up with a megaphone if needed. 8. Drink Orders: Let us know in advance when to serve drinks, if ordered. 9. Party End: Weekday parties may extend playtime based on availability; weekend parties must adhere to the schedule. 10. Departure: Distribute goody bags, ensure children leave with the correct adult, and pack up your belongings. 11. General Rules: All kids must wear socks, casual clothes are recommended, and no alcohol is allowed on the premises. Bathrooms are in the food court.

1. Arrival: Arrive no earlier than 5 minutes before your reserved time. Early entry may delay the exit of other guests. Call ahead if you want to drop off supplies earlier. 2. Sign In: Each parent signs in their child. Parents can drop kids off if the party hosts agree to supervise all children. 3. Food & Drinks: Bring your own food and drinks (no nuts). Free tap water pitchers are available. Utensils are $9.99 if needed. 4. Table Setup: Any table can be used for your party. Kids' shoes and jackets should be placed at the front. 5. Decorations: Only table decorations are allowed. No confetti, glitter, piñatas, or wall taping. Helium balloons are fine with weights. 6. Meal & Cake: We recommend starting the meal after 60 minutes of play and doing the cake right after. Kids can play more afterward if time permits. 7. Play Time: We can use a megaphone to call kids back when needed. 8. 30-Minute Warning: We will notify you 30 minutes before the end to settle your bill. Charges apply only for children and adults present, including toddlers. 9. Departure: Distribute goody bags, pack up your belongings, and ensure children leave with the correct adults. 10. Mall Access: The rest of the mall is closed. All guests should park on the second floor near the store entrance. Give delivery drivers the same instructions. 11. Play Rules: Kids must wear socks and casual clothing. A private washroom is available for guests. Please Note: Parties must finish on time to avoid a late fee.

There are no washrooms in the facility. Please ensure children use the washroom before the party begins. The nearest washrooms are in the food court.

Parties can bring in their own outside food and drinks for free, but food must stay in the party area. We do not supply meal utensils or tablecloths, so please bring your own. We can provide them for a fee of $9.99.

Decorations are allowed, but they cannot be taped to the walls or windows. No helium tanks, piñatas, glitter, or confetti are permitted. Balloons must be attached to a weight.

Yes, all children and adults must wear socks to play in the playground, with no exceptions.

Please arrive no more than 5 minutes before your reservation time, as early entry is not allowed. Tables are for the children to eat, and additional seating for adults is available in the general admission area.